Privacy Policy

Who we are Our website address is: https://soukvibes.store. We are “Souk Vibes”, a brand dedicated to sharing Moroccan and African culture through unique apparel designs.

1. Information We Collect When you visit our site or place an order, we collect the following information:

Personal Details: Name, shipping address, email address, and phone number.

1. Payment Data:

For International Orders: Encrypted credit card details (processed securely via Stripe or PayPal). We do not store your card data.

For Moroccan Orders (COD): We collect your phone number and address strictly to verify the order and facilitate cash collection upon delivery.

Technical Data: IP address, browser type, and cookies to improve your shopping experience.

2. How We Use Your Information 

We use your data to:

Process and fulfill your order (printing, packing, and shipping).

Verify COD Orders: For customers in Morocco, we may use your phone number to confirm your order before shipping.

Communicate with you (sending tracking numbers, order updates).

Screen for potential risk or fraud.

3. Data Sharing with Fulfillment Partners (Important) 

To ensure the fastest shipping and best quality, we work with specific fulfillment partners based on your location. We share only necessary shipping details with them:

Orders Within Morocco: Your name, address, and phone number are shared with Todify (our local partner) and local courier services to fulfill your order and handle the cash-on-delivery process.

International Orders: Your order details are shared with Printful or Printify (our global partners) to print and ship your items from the facility nearest to you.

We never sell your personal data to third parties.

4. Payment Security

Online Payments: All direct payment gateways (Stripe, PayPal) adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, ensuring the secure handling of credit card information.

Cash on Delivery (Morocco): For COD orders, no financial information is collected online. Payment is handled physically by the authorized courier upon handover of the goods.

5. Cookies If you leave a comment or log in, we may set up cookies to save your name and preferences for your convenience. These cookies last for one year. We also use Google Analytics cookies to understand how visitors use our site (data is anonymized).

6. Data Retention We retain your order information for our records to comply with tax and legal obligations (usually for 4 years) unless you ask us to delete this information.

7. Your Rights You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

8. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

Email: support@soukvibes.store

Address: Casablanca, Habous, Morocco.